Digital technology helps protect your most valuable asset – your customers
Once you’ve got over the initial hurdle of acquiring a new customer, the next priority is to ensure you retain them. Competition is fierce and a poor customer experience – at any point in their relationship with you – can quite quickly result in them leaving, never to come back. Using Digital technology well can lead to a better customer experience, increasing their loyalty and lifetime value. You will also gain valuable insight and impetus from having a single view of the customer.
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Why it may be harder to find good workers after Brexit
From 1 January 2021, when the UK leaves the EU, there will no longer be a general route to recruit EU workers for jobs with a salary less than £20,480. The new rules will significantly reduce the pool of talent available to fill so-called ‘unskilled’ roles, so businesses will need a plan to attract, retain and engage good people.
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We’ve evolved - it’s time for a brand transformation
One consultant, one area of specialism. So began RfM Business Consulting just over 4 years ago. Fast forward to 2020, the company has grown and changed significantly. It’s also time for a fitting new name: RfM Transform. Managing Director, Tony Backhouse, explains why now is the right time to re-brand.
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Transform the digital future of your business
Apart from the obvious, this year has been dominated by one thing: digital technology. Businesses that already had strong digital infrastructure have found it easier to survive – if not thrive – post-lockdown. We want to help as many businesses as possible secure their place in this digital future and are proud to launch a new service: Transform Digital Technology.
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Time to transform? How to thrive (not just survive) after COVID-19
As we tentatively emerge from the shadow of the full COVID-19 lockdown, Tony Backhouse evaluates how the rules of business have changed and steps businesses can take to secure their place in the ‘new future’.
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Time to transform? How to thrive (not just survive) after COVID-19
As we tentatively emerge from the shadow of the full COVID-19 lockdown, Tony Backhouse evaluates how the rules of business have changed and steps businesses can take to secure their place in the ‘new future’.
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